Support that stays open

Set the line before you play at Roosterbet Casino

Play only from 18, and every Roosterbet Casino account carries deposit limits, loss limits, session reminders, time-out periods and self-exclusion from the first login.

Set your limit

Licensed & RegulatedOperating since 2007 under license ALSI-482528, Anjouan Offshore Finance Authority.

Support

Responsible gambling in brief

After a minute here you will know the age limit, who licenses us, and where to call.

Minimum age18+

LicenseALSI-482528, Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Control that stays yours

Deposit, loss, time and exclusion settings

Every Roosterbet Casino account is built with these controls, and adjusting them takes a quiet moment, not a crisis.

Set a deposit cap

A deposit limit caps how much you move into the account, so switch it on before a session rather than after a loss you regret.

When a losing night looms

This one caps what a session may cost you in losses, and it suits the evening you want a fixed stopping point rather than a feeling.

Where did the evening go?

A gentle alert appears as your session runs on, so switch it on if hours slip past without you noticing the clock.

Room to step back

A time-out pauses your play for a set break, and it fits the moment you want distance without closing anything permanently.

A pause becomes a closed door

Self-exclusion closes the door on your account instead of just pausing it, and it is the step for when a break keeps being undone.

Calm and in control

Four moves to a limit you choose

The worry that a limit means paperwork and waiting is the one these four moves remove.

Profile menu, not the cashier

Open your profile menu and look for the responsible gambling section, then check that your name and verification details are correct.

Deposit or loss first

Pick the type that matches your plan: a deposit cap, a loss cap, or a reminder about time spent in play.

Your daily, weekly or monthly cap

Enter the figure or the time and choose whether it applies each day, week or month, checking the period fits how often you play.

The moment it shows

Save the change, then reopen the section to confirm the limit is displayed as you set it before you return to the games.

Check the signs before the next deposit

By the time a night feels heavy, the money has usually gone. Catching one of these signs early lets you set a deposit cap or take a time-out from inside your account, which is the simplest step and needs no explanation to anyone.

Read down the list and see whether any line sounds like your own week.

Spending more than you planned for the evening
Chasing a loss with a bigger deposit
Playing longer than you meant to
Thinking about the next session at work
Borrowing or hiding what you spend
Feeling flat or short-tempered after play
Skipping sleep, meals or people you enjoy

Free support nearby

Before it gets worse, after one phone call

Worrying about cost or being judged keeps people quiet; these services are free and confidential.

Gambling Helpline Aotearoa

A 24/7 phone and text service for anyone worried about their own gambling or someone else's. Calls are free and confidential, and the people answering are trained to listen first and suggest next steps. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through 18 clinics nationwide, with phone and text contact on weekdays. Family and whanau can use it too, whether or not the person who gambles asks for help. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families. It lists signs of harm, practical tips and a finder for local support, all free to browse at any hour. safergambling.org.nz

How a break differs from an exclusion?

Could a few days help? A time-out is the softer option: you choose it in the casino account and access stops for a set break of hours or days. Nothing else changes, and it suits a heavy week or a moment when play feels automatic rather than fun.

Certainty when willpower runs thin. Self-exclusion closes your access to the casino account for a long period, and it is not lifted early, even if you ask. You start it in the account settings and should treat it as final for that stretch.

No register, so start here. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. If you want to talk it through first, the Gambling Helpline Aotearoa is free, confidential and answers at any hour.

Limits and exclusion answers

Limits, pauses and a closed door

After reading, you will know how limits, pauses and exclusion behave at this casino.

Why does a casino need my ID, age and address first?+

New Zealand law requires online casinos to confirm identity and age before an account becomes active. At Roosterbet Casino that check is completed within 12 hours of receiving your photo ID, proof of address and payment card image. Until then your account stays locked, and no one under 18 can hold one.

Can I undo a self-exclusion once it has started?+

No. A self-exclusion runs for the whole period you chose and cannot be shortened, reversed or worked around by contacting support. This is deliberate: it protects a decision made while you were thinking clearly, and it holds even on the evening when you feel you have changed your mind.

Do the controls work the same on a phone?+

Yes. The tools sit in the same account section whether you open Roosterbet Casino on a mobile browser or a desktop, so a deposit cap set on your phone applies everywhere you log in. Nothing about a smaller screen changes which limits are available to you.

My brother gambles too much and won't stop. Who can help me?+

Gambling Helpline Aotearoa takes calls from whānau as well as players, free, at any hour. Their advisors can talk through what you are seeing and point you to counselling through the Problem Gambling Foundation. You do not need his permission to ring them.

If I exclude myself here, am I also blocked elsewhere?+

No. This market has no national self-exclusion register, so an exclusion applies only to your Roosterbet Casino account. Other operators set their own exclusions separately, which means self-exclusion is something you arrange with each casino you use.

How do I close my Roosterbet Casino account permanently?+

Send a short request to [email protected] asking for your account to be closed for good, and support will action it. You may need to withdraw any balance first, and a closed account cannot be reopened at a later point, so tell them clearly which you want.