Settles whether your late-night question, missing doc or closed account will actually get a reply.
trustCan I check who licenses this casino?+
Roosterbet Casino LLC holds a license from the Anjouan Offshore Finance Authority, numbered ALSI-482528. The company registration is 247376 (Anjouan), recorded at Hombo Road, Mutsamudu. These details sit behind every bet you place here.
trustHow long does verification take after I send documents?+
Counting from a complete upload of your photo ID, proof of address and payment card image, checks usually finish inside twelve hours. Send everything at once and the clock does not restart. Verification handles yours at
[email protected].
trustWhat happens when support has to confirm it is me?+
Expect a short identity check when you reach out, and nothing more. Staff can confirm you through your registered email address and account details. Your password is never requested by our team.
trustCan I get help at night or on weekends?+
Reach a person at any hour, including public holidays and the small hours of a Sunday. Chat, email and the phone line all run around the clock across the week. Answers arrive in New Zealand time, so nothing waits for a Monday morning.
trustDo I need to write in English to be understood?+
Write in English, Norwegian, Finnish or German and expect a reply in the same language. Our team answers in all four, so you can explain a payment hiccup in the words that fit best.
trustCan I close my account through support?+
Ask our team to close your account and the request is actioned once your identity is confirmed. Any balance is settled to your usual withdrawal method before closing. Expect a confirmation email at your registered address.
trustWhy was my issue not fixed the first time?+
Chase it upward: ask the adviser to escalate the matter, then write to
[email protected] with your reference. That mailbox keeps the full trail. Regulator details sit in the operator section if the outcome still misses the mark.